Frequently Asked Questions (FAQs)

  1. What materials are used in Travelteli bags? Travelteli bags are made from high-quality materials such as organic cotton, upcycled canvas, denim, and natural and vegan leather, ensuring durability and sustainability.
  2. How do I care for my Travelteli bag? To care for your bag, spot clean with a damp cloth and mild detergent. Avoid soaking and machine washing. For leather parts, use a leather conditioner periodically.
  3. Are Travelteli bags eco-friendly? Absolutely. We prioritize sustainability by using eco-friendly materials and ethical production practices.
  4. Where are Travelteli bags made? Our bags are designed in the USA and manufactured in India, ensuring high-quality craftsmanship.
  5. Where are Travelteli products shipped from? We ship all our products from our Chicago, IL, USA facility.
  6. How long does shipping take? Standard shipping typically takes 3-4 business days. Expedited shipping options are available at checkout.
  7. Do you provide express shipping? Yes, we offer express shipping options. You can select this option at checkout for faster delivery.
  8. Can I track my order? Yes, once your order is shipped, you will receive a tracking number via email to monitor your package's progress.
  9. What is your return policy? We accept returns within 14 days of purchase. Items must be unused and in their original condition. Please visit our Return Policy page for more details.
  10. How do I return an item? Please get in touch with our customer service team for a return authorization and instructions on returning your item.
  11. What if I receive a damaged or defective item? If you receive a damaged or defective item, please get in touch with our customer service team immediately for assistance with a replacement or refund.
  12. Do you ship internationally? Yes, we offer international shipping. Delivery times and costs vary by location.
  13. What payment methods do you accept? We accept major credit cards, PayPal, and other secure payment options listed at checkout.
  14. Do you offer discounts for bulk orders? Yes, we offer discounts for bulk orders. Please get in touch with our customer service team for more information.
  15. How can I contact customer service? You can email us at
  16. Can I customize my bag? We do not currently offer customization services, but we are exploring this option in the future.
  17. Do you use vegan leather? Yes, we offer products made from vegan leather. Please get in touch with us for assistance with specific items.
  18. Can you include a gift message with my order? Yes, we can. Please let us know the details when you check out.
  19. How can I leave a review? You can leave a review on the product page under the "Reviews" section. Your feedback helps us improve our products and services.
  20. Are your products ethically made? All our products are handcrafted by skilled artisans who are paid fair wages and work in safe conditions.
  21. How can I stay updated on new products and promotions? Follow us on social media and sign up for our newsletter to receive the latest news, product launches, and special offers.
  22. Do you have a physical store? No, we currently operate exclusively online. You can see our full collection at
  23. How often do you upgrade your collections? We introduce new bag styles every 1-2 weeks, so check back frequently for the latest designs.
  24. What is your commitment to sustainability? We are committed to sustainability by using eco-friendly materials, minimizing waste, and promoting ethical production practices.
  25. What should I do if I have more questions? If you have any additional questions or concerns, please contact our customer service team via email or phone; we will be happy to assist you.